Refund Policy-Tentative

Effective Date-TBA(To Be Announced)

At Rural Tutors, we are committed to providing a transparent, fair, and secure learning marketplace for students, tutors, publishers, and educators. This Refund Policy explains the circumstances under which refunds may or may not be granted for payments made through our platform.

By using Rural Tutors and making any payment through our website, you agree to the terms of this Refund Policy.

1. General Refund Policy

Refund requests are reviewed on a case-by-case basis after verifying the transaction and the nature of the request.

Refunds will only be processed when the request satisfies the conditions mentioned in this policy.

2. Online Tuition Sessions

Students may request a refund only under the following circumstances:

  • The tutor fails to conduct the scheduled class.

  • The booked session cannot be delivered due to a verified technical issue on the Rural Tutors platform.

  • Payment has been successfully deducted, but the booking was not confirmed due to a verified system error.

Once an online tuition session has been successfully conducted or attended, the payment is considered utilized and is not eligible for a refund.

3. Offline Tuition Services

Refund requests for offline tuition services may be considered only if:

  • The booked service could not be provided.

  • The tutor was unavailable after confirming the booking.

  • A verified platform-related issue prevented the service from being delivered.

Refund approval is subject to verification by Rural Tutors.

4. eBooks

All eBooks available on Rural Tutors are digital products.

Since digital products become available immediately after purchase, all eBook purchases are non-refundable once access or download has been provided.

Refunds may be considered only if:

  • Payment was deducted but the eBook was not delivered.

  • A duplicate payment was made.

  • A verified technical error prevented access to the purchased eBook.

5. Video Courses

Video Courses are digital educational products.

Once access to a purchased video course has been granted, the purchase becomes non-refundable.

Refunds may only be approved if:

  • Payment was successful but course access was not provided.

  • Duplicate payment occurred.

  • A verified platform error prevented delivery of the purchased course.

6. Duplicate Payments

If you have been charged more than once for the same transaction, please contact our support team within 7 days of the transaction.

After verification, the duplicate payment will be refunded to your original payment method.

7. Failed Transactions

If your bank account has been debited but your purchase was not completed due to a payment gateway or system issue, Rural Tutors will investigate the transaction.

Where applicable, the amount will either:

  • be automatically reversed by the payment gateway or bank, or

  • be refunded after successful verification.

8. Non-Refundable Situations

Refunds will generally not be granted for:

  • Change of mind after purchase.

  • Failure to attend a scheduled tuition session.

  • Personal scheduling conflicts.

  • Dissatisfaction arising from individual learning preferences.

  • Lack of internet connectivity or device-related issues on the user’s side.

  • Failure to complete a purchased course.

  • Incorrect purchase made by the user.

9. Refund Processing Time

Once a refund request has been approved, refunds are generally processed within 5 to 10 business days.

The actual time required for the refunded amount to appear in your account depends on your bank, card issuer, UPI provider, or payment gateway.

10. Rural Tutors’ Rights

Rural Tutors reserves the right to:

  • Verify all refund requests before approval.

  • Reject fraudulent or abusive refund requests.

  • Request additional information to verify a transaction.

  • Suspend or restrict accounts found to be misusing the refund process.

  • Update or modify this Refund Policy at any time without prior notice.

11. Contact for Refund Requests

To request a refund, please contact the Rural Tutors Support Team and provide the following details:

  • Full Name

  • Registered Email Address

  • Mobile Number

  • Transaction ID

  • Order ID (if applicable)

  • Date of Payment

  • Reason for the Refund Request

Providing complete and accurate information will help us process your request more efficiently.

Contact Us

If you have any questions regarding this Refund Policy, please contact us through the official support channels available on the Rural Tutors website. Our team will review your request and respond as soon as reasonably possible.